Request account and data deletion for gigPe
Kesseki Technologies Pvt. Ltd. operates the gigPe mobile app. You can request deletion of your gigPe account and associated personal data using either method below.
Option 1 — Delete in the gigPe app (fastest)
- Open the gigPe app and sign in.
- Go to Profile.
- Scroll to Delete Account and tap it.
- Confirm the deletion prompt.
After confirmation, we begin processing your deletion request. You will be signed out and your account will be scheduled for removal.
Option 2 — Email us
If you cannot access the app, email us:
Email:
[email protected]
Subject: gigPe account deletion request
Include in your message:
- The phone number registered on your gigPe account
- Your registered email address (if any)
- Your full name as shown in the app
- A brief statement that you want your gigPe account and personal data deleted
We may contact you at the registered phone number or email to verify your identity before completing deletion.
What we delete
When your deletion request is completed, we delete or anonymize personal data including, where applicable:
- Account profile information (name, phone number, email, profile photo)
- Authentication and session data tied to your account
- Provider KYC documents and verification images (subject to legal retention limits below)
- In-app preferences, referral metadata, and support tickets linked to your account
- Wallet display data and active credentials associated with your user ID
What we may keep (and why)
We may retain certain records after account deletion when required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, and regulatory compliance. This may include:
- Payment, payout, and transaction records (processed via regulated payment partners)
- Tax, audit, and anti–money laundering records
- Minimal server logs retained in anonymized or pseudonymized form for security monitoring
Such records are kept only as long as necessary under applicable Indian law and our legal obligations, typically up to 8 years for financial and tax-related records unless a longer period is required.
Processing time
Deletion requests are usually processed within 30 days of verification. You will receive confirmation at your registered email when deletion is complete, if an email address is on file.
Questions
For privacy or deletion questions, contact Kesseki Technologies Pvt. Ltd. at [email protected] or read our Privacy Policy.