1. Introduction
Kesseki Technologies Pvt. Ltd. ("gigPe", "we", "us", or "our") operates the gigPe mobile application and website at gigpe.co.in. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use gigPe.
By using gigPe, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the service.
2. Information We Collect
2.1 Information you provide
- Account information: mobile phone number, name, email address, profile details, and role (consumer or provider).
- Verification information: identity and KYC details submitted by providers, including documents and images you upload for verification.
- Support communications: messages, tickets, and feedback you send to us.
- Payment-related information: transaction references, wallet activity, payout details, and payment status. Payment card numbers are processed by our payment partners; we do not store full card numbers on our servers.
2.2 Information collected automatically
- Device and app information: device model, operating system, app version, language, and unique device identifiers needed for security and fraud prevention.
- Log and usage data: IP address, timestamps, pages or screens viewed, feature usage, crash reports, and diagnostic logs.
- Authentication signals: information used to verify app integrity and protect sign-in flows (for example, through Google Firebase and Play Integrity on Android).
2.3 Merchant checkout activity
When you shop through supported merchants inside gigPe, we may process checkout-related metadata such as cart summaries, order amounts, merchant names, and offer information needed to match consumers with providers and complete the service. We do not require you to share merchant account passwords with gigPe.
3. How We Use Your Information
We use personal information to:
- create and manage your account and authenticate you;
- enable discount requests, provider matching, checkout assistance, wallet, payouts, and related transactions;
- verify identity and eligibility, including KYC for providers;
- process payments and settlements through regulated payment partners;
- provide customer support and respond to inquiries;
- monitor, prevent, and detect fraud, abuse, and security incidents;
- improve, maintain, and develop gigPe features and performance;
- send service-related notifications (for example, OTP codes, deal status, and account alerts);
- comply with applicable laws, regulations, and lawful requests.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers that help us operate gigPe, such as cloud hosting (Amazon Web Services), authentication (Google Firebase), payment processing (Cashfree and related banking partners), email and messaging providers, analytics, crash reporting, and customer support tools.
- Verification partners for KYC and identity checks where required.
- Other users only to the extent needed to complete a transaction (for example, limited deal or session details between matched consumer and provider).
- Legal and safety disclosures when required by law, court order, or to protect rights, safety, and security of users, gigPe, or the public.
- Business transfers in connection with a merger, acquisition, or asset sale, subject to continued protection of your information.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on data type and regulatory requirements (for example, financial or KYC records).
6. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit (HTTPS/TLS), secure token storage on devices, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on applicable law, you may have the right to:
- access and receive a copy of your personal information;
- correct inaccurate or incomplete information;
- request deletion of your account and associated personal information, subject to legal retention requirements;
- withdraw consent where processing is based on consent;
- opt out of non-essential marketing communications.
To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing requests.
8. Account and Data Deletion
You may request account deletion through in-app support or by emailing [email protected]. After verification, we will delete or anonymize personal information unless retention is required by law or for legitimate business purposes such as fraud prevention, dispute resolution, or regulatory compliance.
9. Children's Privacy
gigPe is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
10. International Data Transfers
We primarily store and process data in India. Some service providers may process data in other countries. Where required, we implement appropriate safeguards for cross-border transfers.
11. Third-Party Links and Services
gigPe may link to or embed third-party websites, merchants, or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on https://gigpe.co.in/privacy and update the "Last updated" date. Material changes may also be communicated through the app or by email where appropriate. Continued use after changes constitutes acceptance.
13. Contact Us
For privacy questions, requests, or complaints, contact:
Kesseki Technologies Pvt. Ltd.
Email: [email protected]
Website: gigpe.co.in